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​Production Policy:
  1. Production begins only after full payment is received.
  2. Please allow up to 3 days for order completion after full payment is received.  
​Payment Policies:
  1. On all orders $100 and above, 50% of your total amount must be paid before processing can begin. Net 30 contracted customers are exempt from this requirement.
  2. Accepted Payment Methods: Cash App/Zelle (Pick Up, Local Delivery, and Vending Events ONLY), Debit/Credit Card payments are excepted at all times. However, Debit/Credit is required on all orders with shipping.
​Pick-Up & Local Delivery Policies:
  1. Pick-Up is available only when confirmed 24 hours before requested pick-up time. Please contact us via email at for arrangements. Please be sure to include your order number in the subject line. 
  2. Local delivery is only available to residents of Paterson, NJ. Delivery will be made only when confirmed 24 hours before requested time. Please contact us via email at for arrangements.
Domestic Shipping Policies:
  1. Order shipment takes place within the next 24 hours after completion. 
  2. All orders ship via USPS Priority.

Frequently Asked Questions:

Question: What is the shelf life of Sweet Lady's Oatmeal Cookies? 

     Answer: 14 days after opening.

Question: When can orders be placed?

     Answer: 24/7

Question: How can orders be placed?

     Answer: Pick-up and local delivery orders are accepted via our Facebook and               Instagram inboxes, and by email at

     Orders for shipment can be placed right here on our website.

Question: Where do you ship?

     Answer: Sweet Lady's Oatmeal Cookies ships nationwide!

Question: How long does it take to receive an order?

     Answer: Order completion takes up to 3 days after payment is received. Shipping         takes up to 4 days after payment is received. 

Question: What if I don't see the flavor combination I like?

     Answer: Head to our order page and select the "Create a Cookie" option. Type in           the space provided whichever flavor combination you would like. No more than 3         selections are recommended.

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